Refund policy

JUMA™ – REFUND & RETURN POLICY

INSTRUCTIONS FOR RETURN

Should you wish to initiate a return, please email us at support@jumaofficial.com, including your order number and details of the items you would like to return. Upon approval, JUMA™  will forward a confirmation email containing a prepaid shipping label and guidelines for the return shipment.

Return shipping is complimentary when utilizing the shipping labels and courier services provided directly by JUMA™ . If an alternative courier is used, all resulting costs and liabilities shall fall entirely on the client.

Please ensure that all authorized returns are physically shipped within 14 days of the original delivery date of the order.

REFUND PROCESS

Once returned items are inspected and accepted at our facility, refunds will be initiated promptly:

  • Credit Card Payments: Refunds will be credited back to your original payment method in approximately 10 business days (timeframes may vary depending on your financial institution or credit card company).

  • Alternative Payment Methods: Orders placed via Apple Pay, PayPal, or Shopify Payments shop-pay installments will be refunded directly to the original account utilized.

  • Currency and Exchange Rates: All refunds are issued in the same currency as the initial purchase. JUMA™  will not compensate for any variations in the final refund amount caused by currency exchange rate fluctuations.

  • Shipping Costs: Original shipping fees paid at checkout are non-refundable unless the return is due to a verified faulty or defective product.

RETURN TERMS & CONDITIONS

Returned items must strictly meet the following criteria to be accepted for a full refund by JUMA™ :

  • Product Integrity: Items must not have been worn, laundered, ironed, or modified in any manner, and must be completely free of any signs of usage, odors, or stains.

  • Trims & Branding: All returns must include the premium JUMA™ Hang Tag completely unbroken and affixed to the garment, along with all original labels and interior branding trims intact.

  • Original Packaging: Items must be neatly folded and returned inside their original Eco-Friendly Frosted Polybag alongside the JUMA™ Thank You card received with the order.

  • Return Packaging: Returns must be shipped inside a secure, tear-proof, and opaque shipping mailer (similar to the one in which the order was delivered). Please ensure the package is properly sealed to protect the contents during transit.

Please note that failure to adhere to these terms will result in your return being rejected, and the goods will be sent back to the original shipping address at the client's expense.

DEFECTIVE OR INCORRECT MERCHANDISE

We maintain rigorous quality standards. Should you encounter defective, damaged, or incorrect merchandise, please immediately contact us at support@jumaofficial.com

JUMA™  reserves the right to request clear photographic evidence regarding defective or incorrect items before approving the return. Upon verification, a full reimbursement including all original shipping fees will be processed.

UNAUTHORIZED RETURNS

JUMA™  reserves the right to deny returns that are unauthorized or not in compliance with the policy outlined above. In cases of non-compliant returns, the goods may be sent back to the original shipping address. Should an unauthorized or late return be accepted under exceptional circumstances, JUMA™  reserves the right to apply a 10% administrative and re-stocking fee to the final refund.